We want you to be completely happy with your purchase. If you’re not satisfied, you may return your item for a refund or exchange within 30 days of purchase. To be eligible, the item must be:

• Unworn and in its original condition
• Returned in its original packaging
• Accompanied by proof of purchase (receipt or dispatch invoice)

Buying a gift? We’re happy to offer an extended return period—please arrange this with us at the time of purchase.

Free Returns? For high value items sent via FedEx we may offer a prepaid return slip—please arrange this with us at the time of purchase.

Bespoke & Personalised Items

Custom-made and personalised jewellery cannot be returned unless faulty or supplied incorrectly. If you need a flexible return option for these items, this must be arranged at the time of purchase.

This policy does not affect your statutory rights.

For more information: