Watch & Clock Guarantee
At Ian Burton Antiques, we stand by the quality of our timepieces. Every antique watch and clock purchased from us is backed by a 1-Year Mechanical Guarantee, effective from the date of purchase.
What’s Covered:
- Internal mechanical faults (e.g. timekeeping issues, movement failure)
- Mechanical issues not caused by misuse, accidental damage, or water exposure (unless the item is stated as water-resistant)
What’s Not Covered:
- Routine servicing or battery replacement
- Cosmetic wear and tear (e.g. surface scratches, patina, aging dials)
- Any tampering or repairs carried out by third parties without our prior approval
If a mechanical issue arises within the guarantee period, please get in touch. We’re happy to recommend trusted specialists or arrange a return for inspection if needed.
Returns Policy
We want every customer to feel confident and satisfied with their purchase. If you're not completely happy, we accept returns within 30 days of purchase for a full refund or exchange.
Eligibility:
- Item must be unworn and in original condition
- Must be returned in original packaging
- Include proof of purchase (receipt or dispatch invoice)
Buying a Gift?
We offer extended return periods for gifts—please contact us at the time of purchase to arrange this.
Free Returns?
For high-value orders sent via FedEx, a prepaid return label may be provided—please enquire during checkout to confirm eligibility.
Bespoke & Personalised Items
Custom-made and personalised jewellery is non-returnable unless faulty or incorrectly supplied. Flexible return options may be available if agreed at the time of purchase.
This policy does not affect your statutory rights.
For more information:
Collections:
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Armbänder und Armreifen
Shop Vintage and Antique Bracelet and Bangles.
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Broschen und Anstecknadeln
Shop Antique and Vintage Brooches and Pins.
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Antike Uhren
Shop Antique Timepieces, running and serviced.
